How Can We Help You?
Find answers to our most commonly asked questions about shopping, orders, shipping, sizing, payments, returns, and custom-made outfits. If you can't find the answer you're looking for, please contact our Customer Care team—we're always happy to help.
About
ButtonPreferred is a premium African fashion brand offering elegant ready-to-wear and made-to-order outfits for women who value quality, confidence, and timeless style.
Yes. We offer both ready-to-wear outfits for immediate purchase and made-to-order designs tailored to your measurements.
Orders & Custom
Production typically takes 7–14 working days, depending on the design.
Yes. You can upload reference images and include special instructions during checkout.
Yes. Once your order is shipped, you will receive a tracking number via email and can also track it through your account.
Orders can only be changed or cancelled before production or shipping begins. Please contact us as soon as possible.
Shipping
Yes. We currently deliver to Nigeria, the United Kingdom, the United States, and Canada.
UK: £25 (Free above £300), USA: $35, Canada: CAD 35. Local shipping rates within Nigeria are calculated at checkout.
Payments
We accept payments in NGN, GBP, USD, and CAD, with automatic currency selection based on your location.
Sizing
Our Size Guide lists UK sizes 8–20 with bust, waist and hip measurements in inches — you can open it from any product page or visit /size-guide. For custom orders, simply provide your measurements during checkout.
Bust, waist, hip, shoulder, height, sleeve length, and outfit length.
Returns
Eligible items may be returned or exchanged according to our Returns & Refund Policy. Custom-made items may have different conditions.
Wholesale
Yes. We welcome boutiques, retailers, and fashion businesses interested in wholesale partnerships.
Support
You can reach us via phone, WhatsApp, email, or by completing the Contact Us form on our website.
Account
Yes. Creating an account allows you to save your wishlist, track orders, manage addresses, and enjoy a faster checkout experience.
Still Need Help?
Can't find the answer you're looking for? Our Customer Care team is here to assist you.
