Shipping Policy
Every ButtonPreferred piece leaves our Lagos factory carefully packed and fully tracked. Here is what to expect from dispatch to your door-step.
Last updated · August 2026
1. Where we deliver
We ship to Nigeria, the United Kingdom, the United States and Canada. If your country is not listed at checkout, contact our customer care — we can often arrange delivery on request.
2. Processing times
- Ready-to-wear — dispatched within 1–3 working days of payment.
- Made-to-order — produced within 7–14 working days, then dispatched.
Working days exclude weekends and public holidays. During festive and wedding-season peaks, production may take slightly longer; we will let you know if that affects your order.
3. Delivery estimates
- Nigeria — 1–3 working days (Lagos), 2–5 working days elsewhere.
- United Kingdom — 5-7 working days after dispatch.
- United States & Canada — 6–7 working days after dispatch.
These are estimates from our carriers and are not guaranteed. Customs inspections can add time on international routes.
4. Shipping rates
Shipping is calculated at checkout based on your destination and the weight of your order, and is shown in full before you pay. From time to time we offer complimentary shipping above a stated order value — any such offer will be displayed on site and applied automatically.
5. Duties, taxes and customs
International orders may attract import duties, customs fees or local sales tax. Unless the checkout states that duties are prepaid, these charges are the responsibility of the recipient and are collected by the carrier or customs authority on delivery. We cannot mark parcels as gifts or undervalue them.
6. Tracking your order
You will receive a confirmation email when your order is placed and a tracking link when it is dispatched. Signed-in customers can also view order status from their account page.
7. Addresses and failed deliveries
Please check your delivery address carefully before completing checkout — we can only amend it before dispatch. Where a parcel is returned to us because the address was incorrect, no one was available to receive it, or customs charges were refused, we will re-ship at your cost or refund the goods less the original shipping cost.
8. Lost or damaged parcels
If your parcel arrives damaged, or tracking shows no movement for more than seven working days, contact us at info@buttonpreferredstore.com with your order number and photographs where relevant. We will open a claim with the carrier and resolve it with you.
9. Returns
Please see our Returns & Refunds Policy for how to return an item and the 3-day notification window.